Contact Phone Policy (Política de Teléfono de Contacto)

At Ploat, we are committed to providing you with the best possible shopping experience. To ensure clear, efficient, and secure communication, we have established the following policy regarding our telephone support and contact methods.

2. Text Messaging (SMS) Policy

If you opt-in to receive text messages from Ploat (such as order updates, shipping alerts, or marketing promotions):

• You can opt-out at any time by replying STOP to any text message you receive from us.

• For help, you can reply HELP or contact our support team directly.

• We value your privacy. Your phone number will never be sold or shared with unauthorized third parties for marketing purposes.

3. Verification and Security

To protect your personal information and prevent fraud, please note the following:

• Our team will never ask for your full credit card number, CVV code, or account passwords over the phone.

• When you call regarding an existing order, we will verify your identity by asking for your Order Number, Full Name, and the Email Address associated with the purchase.

4. Alternative Ways to Reach Us

If you are unable to reach us by phone or prefer written communication, you can always contact us through our official channels:

• Email: productlegacyonline@gmail.com

• Contact Form: Visit our Contact Us page on our website.

5. Abuse Policy

We strive to treat all our customers with respect and kindness, and we expect the same in return. Ploat reserves the right to terminate any phone call or block communication from individuals who use abusive, threatening, or discriminatory language toward our support representatives.